DBA Group – Customer Care Policy/Feedback

At DBA-UMHE, our unwavering commitment revolves around the belief that our customers are the driving force behind our business. Placing the customer at the forefront is our paramount objective. We acknowledge that post-sales service, coupled with vehicle performance, plays a pivotal role in fostering customer loyalty, and repeat business.
In line with our “Customer First” philosophy, we tirelessly endeavour to exceed our customers’ expectations. Our team comprises highly skilled engineers and technicians dedicated to serving our customers.
Furthermore, we maintain well-equipped service centres and spare parts facilities at multiple locations throughout the UAE. Our fleet of mobile service vehicles stands ready to provide emergency assistance to customers across the country on short notice.
To enhance customer convenience, we offer an appointment system, which minimizes wait times at our service centres and expedites vehicle servicing, ultimately boosting productivity. At DBA-UMHE, we take a proactive approach by reminding customers of their scheduled vehicle service appointments and accommodating bookings at their convenience.
Our engineers are adept at identifying issues based on information and concerns relayed by drivers and customers, harnessing advanced technology for diagnosis.
We firmly believe that our customers are our valued partners in progress. Elevating customer satisfaction remains an ongoing journey of refinement. We invite you to share your feedback or concerns to facilitate our continuous improvement efforts. Rest assured that any registered complaints will receive prompt attention and resolution.
Customer satisfaction is our unwavering priority—always!